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Eco Friendly Cleaners
- Dry Cleaning
- Santa Barbara, CA
About this business
Location details
3969 State St, Santa Barbara, CA, 93105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I brought three high-quality wool jackets for cleaning, which had been professionally dry cleaned before in both the U.S. and the U.K. without any issues. After their service, all three garments noticeably shrank and no longer fit properly. I have reached out to the company three times via email to resolve the matter — no response whatsoever. Very disappointing experience for a business that claims to care about customers and their belongings. Would not recommend based on poor service and complete lack of communication.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
It happened again. After I received a call from someone at this establishment to remedy services issues from my last visit I was offered a credit. I came in today to see if the credit was available and of course they did not have it on the system. Well done trying to win business back.
Business response:
Eco Friendly Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
1St time customer and will never return. Over-priced washing service without telling me upfront some shirts cost 10 vs 5 dollars. I feel that they decided to charge more for a few shirts just to increase the cost. All of the shirts dropped off were button-ups and some long sleeves. Charging 10 dollars to wash is a bit ridiculous. Feeling ripped off.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Mike. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Frequently asked questions about Eco Friendly Cleaners
How is Eco Friendly Cleaners rated?
Eco Friendly Cleaners has a 4.7 star rating with 264 reviews.
When is Eco Friendly Cleaners open?
Eco Friendly Cleaners is open now. It will close at 6:00 p.m.