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City Cleaners
- Dry Cleaning
- Akron, OH
About this business
Location details
143 Ghent Rd, Akron, OH, 44333, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The curtains look great but they were placed on the wrong person’s account. At first I was told they weren’t back yet but I showed the clerk the text I had received they were ready. She looked through everything in the store and we found them. I am glad I persisted in looking for them.
Business response:
We are do sorry for the trouble Diane! Thank you for your patience and understanding. We are glad you were pleased with your curtains! We hope you allow us the opportunity to WOW you on your next visit!
One of your competitors is doing my dress shirts for $2.03 per shirt which includes tax. They also have free pick up and delivery. You were charging me approx. $3.20/shirt. I have 20 shirts per month cleaned. That's a big difference on an annual basis.
Business response:
David, Thank you for taking the time to give us a review. We are sorry to hear you wont be using our services any longer! We do have coupons available for men's dress shirts in the community magazine and send out special promotions in our emails in case you decide to visit us again. We appreciate your business and the time you took to give us a revew!
Now that I’m retired I don’t have s half dozen suits for City to do, but I do sing with a performing chorale wearing a tux & pleated white shirt. City always does a 1st rate job of cleaning & pressing both & having them ready at the promised time
Your services are the best in the area. Your pricing and marketing is not. I used your offer of $25 free dry cleaning (to entice me to come back) but you should allow the full value of the $25 (base off of coupon pricing)and not base it off list pricing. This makes your practices suspect. Your coupons are inconsistent and not timely.
I used your facility once and found it so expensive I thought would not try again. I found a 25 percent coupon in a flyer so I took 9 pieces in to be dry cleaned. I thought it strange that I was not given a claim check with balance due but the clerk said balance would be given at pick up. At pick up the clerk gave me my total and I was so shocked at the outrageous price I reminded her that she needed to apply my 25 percent coupon. She said the discount was already applied! I was furious, paid the bill and left NEVER to retu... read more
Lady spent 10 minutes looking for labels of why she couldn’t do the three items that I brought for my $25 off cleaning kept reviewing the labels never has done this any of my last 30 visits kept trying to find a reason that she wouldn’t be able to clean the clothes and a simple dress was 1495 which I thought was too high@14.95
I brought eight items into the merchant Square store to be laundered. I’m going to assume that the clerk misunderstood me, because when I went back to pick up my eight items I was charged $71. My T-shirts were on my hangers and had been pressed and treated like a fine piece of clothing. I asked the clerk to please check all the labels as some were not to be dried in the dryer but home to dry and a couple of them needed to be turned inside out and no softener. I’m on Social Security, I can not afford $71.00...I am very, ve... read more
Told me initially that I"d get a discounted rate for the discount coupon I had and later when the clothes were dry cleaned, they were not ready to honor the coupon ... I had to struggle to get the price slash ... not very good customer service 😲
Frequently asked questions about City Cleaners
How is City Cleaners rated?
City Cleaners has a 4.8 star rating with 389 reviews.
When is City Cleaners open?
City Cleaners is open now. It will close at 7:00 p.m.