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Carousel Cleaners
- Dry Cleaning
- North Vancouver, BC
About this business
Location details
1559 Barrow Street, North Vancouver, BC, V7J 1B7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I’ve been a loyal customer at Carrousel Cleaners for years, regularly bringing in large amounts of clothing for cleaning. Recently, I brought in a big order worth nearly $400, which included an expensive cashmere shirt that cost me over a couple hundred dollars. When I went to pick everything up, the shirt was missing. I flagged it right away, but they claimed it never came into the system and wasn’t on the camera footage—so that was that. They offered nothing to make it right. No credit, no apology, no effort to find a res... read more
Business response:
Hi Elysian. Thank you for taking the time to share your experience. We sincerely regret the initial frustration, as it’s never our intention to make a loyal customer feel dismissed or disrespected. We’re grateful to have connected directly, and we’re glad Cam was able to speak with you and work toward a fair resolution. Your continued support means a great deal to us, and your feedback helps us do better. Thank you again for your patience and understanding. We look forward to assisting you again soon. Thank you.
Employee couldn’t figure out how to update my new credit card expiry in your system. What a waste of time.
Business response:
Hi Kate and Jakub. Thank you for sharing your feedback. We’re sorry to learn of your frustration and to see your one-star review. Please know that our process for updating credit cards into our system recently changed and our team is doing their best to handle these situations smoothly. Thank you.
Please stop sending me emails. When I need dry cleaning done, I will be in touch with you. Otherwise I am not interested in promotions, daily emails, etc. I know where you are located and I know how to read information about your service. I will never have anything to do with social media. Carla Knight.
Business response:
Thank you for your feedback, Carla. All email communication has been disabled on your account. Thank you.
I had been going to you for about a year. I knew your service was expensive, so only took my designer or higher end garments. However, at my last visit I was informed a scarf was considered to be Burberry, when in fact it was a fake. You charged me $44 to clean. I mentioned to the lady that she should have asked me whether I wanted to spend that much BEFORE being cleaned and charged.
Business response:
Hi Marg. We value your feedback and thank you for sharing with us. Please know our staff is trained to asses each item by its brand name, care label, material, trims etc. to price each item accordingly. Special care items such as Burberry are priced accordingly and our staff is not trained on how to decipher authentic luxury goods from counterfeit items. As you shared, you bring in your designer items and higher end garments which we appreciate, as our team is dedicated to the quality of our garments. Our staff would be plea... read more
Since the spring when I took my white coat in to Fletchers to have it cleaned, apparently here was an issue with a lipstick that was overlooked in the pocket, I have been trying to get in touch with Cam repeatedly, both with the managers at Lions Gate and the one at Fletchers, no call back, no message, nothing
Lack of transparency regarding prices charged. If 20% coupon was applied it was not reflected in the price we paid. Cost per shirt does not match PriceList which was only provided after multiple requests.
Please don’t send me weekly messages regarding booking a pick up or delivery. I know how to reach you as needed.
I had a conversation with a lady manager few weeks ago regarding my alteration question with my red dress had 2 different alterations. The 1st alteration did not shorten to the length it should be and I paid 2nd time for it. Since then, I did not hear anything from Carousel nor a comment from the lady I spoke to in April.
Thank you for doing a great job on all my cleaning and specially for folding flat my shirts the delivery system is great too and the gentleman so polite what more can anyone want! Thank you Jane Gingerjane@mac.com
Business response:
Hi Jane. We greatly appreciate your feedback. Thank you for sharing and we look forward to assisting you soon!
Frequently asked questions about Carousel Cleaners
How is Carousel Cleaners rated?
Carousel Cleaners has a 4.8 star rating with 761 reviews.
When is Carousel Cleaners open?
Carousel Cleaners is closed now. It will open at 7:00 a.m.