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Best Cleaners
- Dry Cleaning
- Middletown, CT
About this business
Location details
1088 Newfield St, Middletown, CT, 06457, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Scratched my front door with the clothes hangers!!
Business response:
We have no excuses, Vamsee. We only want to make things right, as a 1-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
I asked to have creases in my sleeves but when I picked up my shirts they did not have them. I remember when I dropped off the shirts the lady wrote it on the receipt and she said that she will tell the staff but that didn’t happen. She said that she will make sure she enters it in the computer for my next visit.
Business response:
Mark, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
We use your delivery service and my husbands shirts have been having spots on them. I brought my husbands pants in to be altered. I got an email that they were ready. Drove there and got them and when i checked on them, they were never altered. Now I have to make another drive to get them.
Business response:
Best Cleaners strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we'll be contacting you shortly to see how we can make it right.
Very professional - love the pick up + delivery service. Clothes always look amazing!
We love BEST Cleaners!! We've cut back due to budgeting, but we love the service + are going to use our coupon :) Thank you so much!!
Business response:
It’s our goal to receive a 5-star rating every time a customer reviews us because we care deeply about the quality of our services. Thank you for reviewing Best Cleaners.
The folks at Best Cleaners were helpful, intelligent & kind! What more could you want?!
Business response:
It’s our goal to receive a 5-star rating every time a customer reviews us because we care deeply about the quality of our services. Thank you for reviewing Best Cleaners.
I think the new system of texting the day before as to whether you need a pickup is great. Now someone just has to read my reply. No show today. Had bag out at 7:10 am. Still hanging on porch.
Business response:
Ms. Dufel, Thank you for reaching out. Your regular driver is not in today and the person who is subbing is running behind. Very sorry for the inconvenience!
Hem on the jeans wasn’t a Jean hem. I was told after to ask for original hem wish I had known before. Almost $20 and I won’t wear them.
Business response:
Our customers mean the world to Best Cleaners, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
My red bag has disappeared Please leave a new bag on back porch
Business response:
We have no excuses, Jan E. We only want to make things right, as a 1-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 647 reviews.
When is Best Cleaners open?
Best Cleaners is closed now. It will open tomorrow at 7:00 a.m.