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5659 Coventry Ln, Ste D, Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I stay at a hotel right on south I69 in Fort Wayne, and have used the coventry location several times. This time when I arrived, the attendant was outside smoking. She watched me walk in, but stayed outside and smoke for another five minutes. When she finally came back in all she said was, "name" in a very short, irritated way. I paused, picked up my dry cleaning and headed for the exit. She then barked out "thanks" on a very aggressive way. I stopped, hit record, and went back whereupon she told me that she on br... read more
Horrible I will never use you. I asked if you could clean my item and your company keep mybitem for 2 weeks . No calls, no notification - i went to pick up my item to fond it on the floor and nothing was done. Nothing not cleaned.
I am now very worried about what pricing i will be told when you have already cleaned my items after my last visit. I did receive a replay after my last visit and I left a message. It wasn't a very acceptable answer. Seemed like a blowoff form letter. I really thought I would have been taken better care of with my situation.
Very friendly a must for dry cleaning
Business response:
Cathy, thank you for using our Coventry location and for taking the time to review and give them a 5-star rating. We sure appreciate your business and look forward to seeing you again soon.
Very friendly
Business response:
Thank you Carolyn for the 5-star rating of our Coventry location. We value your continued business.
Reported an issue to Beth and received horrible customer service. The original issue was due to my Lucky Brand Comforter being returned flat, overly starched, inside filling on corners where seems we’re re restitched hard as if inside fabric was burnt. On another side of the comforter fabric is protruding through the stitching. Comforter was not given to Peerless Cleaners this way. I attempted to resolve the issue with Beth and was meet a rude phone call who would not allow me to speak. Then I go to pick up the comforter d... read more
I have been a client over three years at the downtown location. I took my Lucky Brand comforter to the Coventry Location. Comforter was returned flat and starchy, fabric coming out, corner restitched and trim along with frantic protruding out of the stitching.
Business response:
Nedrena, I believe they have contact you and are working on a resolution.
I wrote a review and hit send but it never showed up in my sent file. If you didn't get it please advise and I will respond again
Business response:
We got the review Robert. Thank you for taking the time to review us. We appreciate but very much and value you as a customer.
We arrived Tuesday evening at about 6:00PM with the understanding that the store hours were 7:00AM to 8:00PM only to discover that the store closing was moved to 6:00. Since we drove from Marion (about 45 miles) to get to the store before closing, the manager unlocked the door, let us pick up our order of 10 shirts and drop off 9 more, we were elated at her kindness in allowing us to do this. I mentioned that we had checked the website for any store hour changes and noted none. While she could have easily kept the doors l... read more
Business response:
Robert, I am so sorry we hadn't updated our website at the time but THANKFUL, to hear that you were able to get your garments and that Tasha took good care of you. We have updated our website and do have limited hours with this crazy virus going on. We look forward to seeing you again soon and are very thankful for your business. Be safe out there.
Peerless Cleaners has a 4.6 star rating with 457 reviews.
Peerless Cleaners is closed now. It will open at 9:00 a.m.