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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am having issues tracking how many boxes were sent out...when calling your facility it's hard to get an answer & the UPS store hasn't been very helpful either. Not too mention the name on the one box delivered was spelled wrong so now I am concerned that the name on my apparent missing package may be wrong also...I received the train but not the dress OR is the dress wrapped inside of the box with the train?? Any info would help
Business response:
We hear you loud and clear, Anna & Olu. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
Not all of the beads were fixed as requested and paid for. Also, the belt was attached before and came back not fully attached.
Business response:
Jessica, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
As you can tell by my email address, my name is not Samantha. I never ordered anything from you. Please stop using my email address.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
I have emailed my experience and haven’t heard back. Unhappy with the presentation of my dress and veil due to extra ribbons added on. Would appreciate talking to someone about this.
Business response:
We have no excuses, Megan. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Used the wrong lettering and color for the inscription. Hair was left in the display area.
Business response:
We stive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
The 1st time I got the dress back there was a black hair front and center in the window where you can view the dress. It was returned for it to be corrected and it cost me another $15.00. Which I don’t think I should have had to pay for. And then when they sent it back the bottom of the veil is front and center. Placement is awful. So when my daughter takes it out of the box someday I just hope she doesn’t find it Is even worse the just a black hair! Sorry. I just hate giving bad reviews.
I have not received my dress or any notice of when im supposed to received it. I am not sure if it was delivered alredy. And the tracking number only says it was delivered to your facility
Business response:
Try as we might, sometimes we just don’t meet your expectations, Elizabeth. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
When I received my dress back, the belt was moved below the ribbon that it was originally sewn to. I would like the belt returned to it's original spot.
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
It’s hard to know if my wedding dress is completely clean because it’s preserved in a box, and I’m not going to open it to inspect their complete work. From the parts I can see, it looks good and preserved well. What I’m dissapointed in is that a part of my dress is ripped, and it was not ripped when I sent it in. Very discouraged the by company for sending back my dress with a part hanging and ripped, when they did not receive it in this condition. Would not recommend if this is how they treat someone’s wedding dress.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,114 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is closed now. It will open at 8:00 a.m.