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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Honestly, I sent my dress back to be redone, because there were flyaways on the bust that weren't removed the first time it was sent in. I received my newly packaged again dress and nothing has been changed. I told the Priscilla that I wasn't excited about the ribbon under the bust being visible. She explained that it was necessary to hold the gown in place. I was fine with that, and she offered to have it folded in half to have it be less obvious. The ribbon came to me half folded. The one side is folded, the other didn't h... read more
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
I have called to see where is my dress and no one has gotten back to me.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one-star review is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Sent my dress here to be cleaned and preserved as it was recommended since I will be wearing it in 2021 for our wedding reception. I really wish I hadn't!!! My dress came back with a yellow spot on it! I called and they had me send it back to take care of it and they sent it back to me untouched!! Now I have a yellow stain on my wedding dress that I need to wear for our wedding reception!! I want to clarify too that I was tempted not to send my dress to be done the first time because I KNEW for a FACT it had zero marks on it... read more
Business response:
We have no excuses, Emily. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
The first time I sent my wedding dress to you to be cleaned and preserved it came back to me looking like nothing had been done, it was dirty and dingy, I resent it back in and this time it looks better, the money I spent to have this process done was too much for what was done
Business response:
Two out of three ain’t bad, but three out of five is less than we aspire to! A representative from this location will be contacting you so we can get to the bottom of this.
I was referred to your services through David’s bridal. My dress is a large ball gown and I asked the associates and manager at David’s bridal if my dress would be able to fit into a box with a window view and I was told your company has larger boxes with the window view for dresses like mine. So I paid and sent my dress off. When I received it back in the mail in was in a white box that did not have a window and looked like it had been stuffed in the box and then covered with plastic wrap to keep it from opening. It looks v... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Meredith. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
I just re-received my dress. I am NOT happy that it came back worse than when it first came to me. There’s wood pieces in the dress under the plastic and their is something super dirty in the back that I can’t get to unless I break open the plastic. I only sent this back the first time because my name was misspelled on the box. I’m super disappointed and upset that my dress is in worse condition than when I sent it. Please fix this!
Business response:
Lisa, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
There is a thick white ribbon across my dress above my belt that looks awful. My side cuffs are pinned back on the shoulders like a tank top look & that’s not how the dress is supposed to be. The stomach area isn’t flattened out where the material is flat it looks lumpy & done lazy. Very unhappy w it & super bummed considering I absolutely loved my mother’s when she had hers done a few years ago.
Business response:
We are so sorry, Hailey. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
The cleaning looked good however we requested deep purple writing to match my bridal colors and they did it in black. I think my mom paid extra for it too. I was very disappointed and frustrated after she paid good money to get this service for me!!!! I will definitely tell my friends getting married not to use this service.
Y’all are horrible. Y’all got my dress wrong twice and didn’t even wanna fix it for me!!!!!!! Horrible customer service and I’m still waiting for my refund.
Business response:
We can’t stand the fact that we let you down, Diana. We’ll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,114 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is closed now. It will open tomorrow at 8:00 a.m.