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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I brought in (about a week ago) a favorite garment that KONA shrank. I have not heard back from anyone. KONA has also creases my pants when there is and has been a note in the system to not crease my pants.
Dry cleaning was done quickly and I was contacted right away.
Business response:
THANK YOU! We’re over the moon that you had such a good experience with our dry cleaning services. See you again soon?
I set up pick up and delivery and my driver never showed yesterday to pick up. I confirmed the pick up with you all the day before, so I know I was on the schedule. I'm a little disappointed.
Business response:
Hi Kim, Thank you for letting us know about this issue, I have already asked our team to look into what happened and reach out to you personally. I am confident that we will be able to fix this issue from happening again in the future Sincerely, Dave
Over charged me for three alterations and blamed it on me. Stated they can’t do refunds but can do store credit. Plus very rude customer service
I brought my jacket in to be cleaned. However when I picked it up they said the zipper pull was missing, which it wasn't when I dropped it off. They said they would only replace it if I paid for it which I refused to do since it was not missing when I brought it in.
I went in to get pants tailored and needed to get them done by a certain time for an out of state work trip. I went to pick up the day I was told they were going to be ready and they were not done yet. There was a change in staff and the new person had not started yet. I was never advised of the change causing me to not have the clothes I needed In time. Very poor communication. End result, I had to buy new pants and spend double the money
I dropped off 8 garments and asked the cashier for pricing. She handed me a booklet with pricing and circles my type of clothes with a prices ranging of $9-$10.00. A day later I got an email with a bill of $230.00. My advise is to give a ticket up front showing prices to avoid this type of situations. Extremely upset, if I knew that they were going to charge me $60.00-$80.00 for three of them, I wouldn't leave them.
Shirts are wrinkled. Even with light starch. Took farmers back they said I would have to come back tomspeak with manager.
You guys charged me over 11.00 to press a suit and it is 14.00 to have it dry cleaned. I think that is WAY to much to simply steam out some wrinkles in a 2 piece suit for a long time customer. I really need to think about your prices being too high for certain things I bring there and may need to take them elsewhere.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,134 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.