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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sounded great first 1 or 2 times, everything was great, then everything changed from what was said , some nasty old lady called me when I questioned the prices, talked with someone else, they said sorry and they fixed it, sent another uniform to be cleaned , came back and was charged even more. be careful check you bill very close, WILL NOT USE THEM AGAIN< 2 TIMES WAS ENOUGH< not worth it, I'd rather pay more and pick up my own, would not speak with that female again if she was the last 1 in the world, you may get good serv... read more
Business response:
Kona Cleaners - Master - OC & Inland Empire strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
I brought a men’s suit in for cleaning & marked the placed that had spots with the red tape they provide. There were some on the coat & the pants & when I picked them up the spots were still there. It didn’t even look like they did anything to the coat or pants. They are going to re-clean them. I was really disappointed cause you charge a lot more then other cleaners so I figured you would do a better job but I see your cleaners isn’t any better than the other ones. I won’t bring anything back to you unless you give me a di... read more
Business response:
Jeanene, we at Kona Cleaners - Huntington Beach #6 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Take my pants to wash and ironing you guys did one very well but the other pants are not ironing right I’m very disappointed.
Business response:
Oh no! We clearly have not given you the experience you deserve, Claudia. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
The girl who helped me was new - and she barely spoke to me and only spoke to other employee and was not paying attention to my order. She had to rewind the rack because she wasn’t paying attention
Business response:
We’re seeing stars…three out of five, to be exact! While that’s not bad, we at Kona Cleaners - Costa Mesa #1 of Kona Cleaners aim to provide five star service, every time. Let’s talk about how we can improve! We’ll reach out to you shortly.
We had to resend my husbands jersey back for a re due. Jersey had a stain on that seems to be easy to remove. I would of had expected a better service since the price for the service was pretty expensive.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
I had two sweaters that were ruined. One was cashmere and the other wool, they were both adult size and now they are children’s size. I no longer can wear them; I’m quite disappointed.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
My Hugo Boss Shirt got ruined, waiting to hear what you are going to do ?
Business response:
Kona Cleaners - Huntington Beach #6 strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
My pants were iron Wong I was very upset because I’m going on vacation and I have to iron them agin. I keep saying I’m not going back but I have not found something close to me yet. Very mad 😡
Business response:
We have no excuses, Angelica. We only want to make things right, as a one star review on is something we at Kona Cleaners - Fontana #24 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I took a tie-in for small repair and got an $18 bill. I own the fact that I didn't say how much I would pay for the repair which was $10 however in my wildest imagination never anticipated an $8 cleaning bill. I think your charges for a sweater are closer to 7 or $8 so hard to imagine the skinny little Thai costing the same amount. Although I should have asked when I left it at your headquarter location on 17th Street in Newport Beach it's not unrealistic to expect that someone would say I minimum repair is $10 and the clea... read more
Business response:
We clearly dropped the ball, Bob And Alicia. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,134 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.