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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Awful! I took my dress to get pressed only and had to send it back because it was wrinkled. When the dress came back the second time it was still wrinkled! I was very upset cuz my event was the next day and didn’t have time to have it pressed at a different location.. I wont be using them for anything! The staff was nice but that was about all. It was a waist of 2 days ended up having to press it my self!
Business response:
Maria, First and foremost thank you for taking my call. I am truly sorry about the experience you encountered at our Fontana Kona Cleaners. We appreciate you bring your concern to our attention so that we may address it.
I went to pick up my items, that were both alterations and dry cleaning, I was overcharged. They overcharged me for a service that they did not even do! They then damaged my pants when they dry cleand them, and told me that if I wanted them sent to corporate I wouldn’t have them for a long time! I then had to leave my pants to have the repair done that I initially dropped them off for, that they overcharged me for, and they are now charging me $12 to fix the damage that they did to them when they were dry cleaned! Beware... read more
Business response:
We owe our customers everything, Kristin, and it just wouldn’t be Kona Cleaners if we didn’t try everything we could to fix things when we let them down. You’ll be hearing from us soon!
Great !!!!!!!!!!
My first time using Kona. WTF, Kona? The lady who took my clothing did not inform me that my shirts would be laundered, not dry cleaned. I guess that's on me? Now some have shrunken, some faded a bit, some piled, and most of the collars are wrinkled. Why would I want an $85 dollar shirt laundered at a laundry service? And, to top it off, all of my shirts smell like someone else's sweat. And they wouldn't take a coupon.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Chad. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
Well, I brought my trench coat in to be cleaned and it came back with the belt on a separate hanger, but the liner was missing. I went back and showed one of the girls, and she took a picture of the coat and issues a search. I haven't heard from you since then. It's been a couple of weeks now. Robert Schuenemann
Business response:
Robert, thank you for reaching out to us. I will look further into finding your missing coat liner and call you for an update. Should you have any questions please feel free to reach out to me directly at (714) 685-1900 ext. 88 Diana
The new driver Stewart arrived very early & I wasn’t notified of this new hour change since Danielle arrive mid morning or later so laundry bags weren’t outside of my side door.to be picked up. Please inform me if this is a permanent change or not? Jeanne Leonard. Rancho Dr (Bixby Hill) Long Beach
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Craig. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
Best place to get your dry cleaning in Fontana! Can’t beat free military clothing dry cleaning.
The tone of voice when the girl greets you sounds rude. Customer need to be more professional like, “hi how can I help you” And when I ask for a receipt the girl print it out and just toss it on the counter. I find that very rude. It should go like...”sure mame I can print you out the receipt, but instead they was no response and just tossing the receipt on the counter is a slap in the customers face!
Business response:
We have a motto, Dana, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Over priced. Fast service but way over priced. I highly doubt I’ll be coming back.
Business response:
We have a motto, Robert, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,134 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.