This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Hi there, Oscar from Orange County was very helful when I ask him for the delivery of my items to my place. I paid for my items and wait until the delivery tomorrow morning, tursday, November 23rd, 2021. Also, thanks to Dave and your staff for keeping my items for 20 months. I do not know if it was Oscarr or Oscar RAMIREZ who helped me tough ! Sincerely. Thierry VONGEY
The job was to dry clean two, cotton curtain panels. They came back with rust stains. While you were redoing them, I discovered I could buy new curtains for less than I was charged ($60.00!) to clean these panels. So, I bought new curtains. A $60.00 charge to clean two curtain panels was certainly not a good value.
Business response:
We've had a bit to think about it, and we're just not satisfied with three out of five stars on , Keven. We'll contact you shortly to see how we can serve your dry cleaning needs better in the future!
I sent a beige quilted designer jacket and it appears that it was washed instead of dry cleaned. Not happy
I had my linen drapes in for dry-cleaning. They were not accordianed properly - the panels did not fall right and they were wrinkly by the time I got them off the hangers because they were folded very sloppily. and there were still very obvious stains that had not been touched.
Business response:
Thanks, Kristie! We're curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We'll reach out soon to get your feedback!
I applied this $20 coupon to my account but didn't get it. Just another "bait and switch".
Business response:
Hello Stephanie. Our coupons are emailed to you or you can find them on our app! To use them simply press the redeem button down on the bottom! This step allows you to redeem the coupon you want at the time you want to us them. When it is easiest for you! At drop off conformation of the coupon will be on the bottom of you Item Ticket. If you need any help reach out! You still have this coupon on your account to be redeemed on your next order as it was not redeemed on this one! Thank you for choosing Kona Cleaner... read more
Bernardettec is always great. However, one of my paisley short Garments had a belt with the exact same fabric that has been lost. It is unwearable without the belt. I just bought these from Bloomingdale’s recently for a Trip, went to pack the freshly pressed clothing & noticed it was missing. I did reach out on Monday and am still waiting on a call back if this piece has been found or not found.
Business response:
Hello Amber! Someone will reach out to you soon!
The Placencia location on Imperial lost my carpet.
Business response:
Hello Laura! We can understand when most of our items are ready for pick-up Next Day, anything other time span can seem like forever! However we have not lost any of your items! Your rug is safe and sound! High traffic items such a rugs may need a little extra time for cleaning then an everyday polo shirt! We will text you, as always when your item is ready for pick-up. Thanks for choosing Kona Cleaners!
Messed up coupon cannot be redeemed at pick up
Business response:
Hello Carlene, Your coupon has been applied. I'm sorry for the miscommunication that made you think that there was no coupon on your order. Thank you!
I gave Kona a five star review 2 years ago, based on their Eastvale then I moved to Rancho Cucamonga and I started using their Fontana location. I started noticing that the prices have gone up quite a bit which I didn’t mind due to the state of our economy. And their good service. But recently I brought in two pairs of Golf pants to get laundered, they damaged my blue pants causing the garter to expand and ripple, my tan pants turned out just fine. I made my complain to the Manager Rosa and she said that there is nothing... read more
Business response:
Hello Mr. Salas, I’m sorry that you feel that we didn’t come through for you. The elastic on pants sometimes wears out at a different rate than the same pants/ same brand as it may belong to a different batch. Our offer to replace the elastic still stands as we do understand that you weren’t expecting this to happen. However, there is no cleaning product or pressing process that could have caused this reaction in our facility. It is a natural progression of wear and tear. While we are not able to take financial responsibili... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,134 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.