This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
For the amount they charged, they misplaced my pants with someone else’s and now I’m stuck with some old washed up and oversized pair that doesn’t fit - extremely dissatisfied and disappointed considering how far I had to drive to Kona thinking it would be more reliable and “reputable”.
Horrible place at the location in Fontana. Very rude service when addressed with a concern. Black clothing came back very ashy. It was brand new when given to the cleaners but came back as if it were a month old. Only location I know that cannot keep the same color of the clothing. Very disappointing service.
Business response:
Hello David, Thank you for reaching out. Rosa did mention that you brought in your order back indicating that they had faded. She let you know that while she didn't see a problem with your shirts, she would be happy to send them in for a redo and for others to view if they had faded. You let her know that you needed them for work and she gave you the option of taking a couple and leaving the rest so that they could be looked at and redone and you refused. I am sorry that you are unhappy and feel that you were not treated co... read more
Worst place I’ve ever delt with… took these lady’s all brand new black clothing and received nothing but ashy black clothing in return let alone I was charged $80 to receive them back the next day.. upon arrival I was told some of the items were not ready yet so I was forced to wait another day just to receive my close back completely faded..
Business response:
Hello David, Thank you for reaching out. Rosa did mention that you brought in your order back indicating that they had faded. She let you know that while she didn't see a problem with your shirts, she would be happy to send them in for a redo and for others to view if they had faded. You let her know that you needed them for work and she gave you the option of taking a couple and leaving the rest so that they could be looked at and redone and you refused. I am sorry that you are unhappy and feel that you were not treated co... read more
My address is incorrect. Tye correct address is 20831 Aquatic Lane, HB, CA 92646
Business response:
Hello Ron, Thank you for letting us know we will correct it. Thank you for contacting us.
24 hour automated pickup? Lies. I went to pickup my husband’s work shirts last night, and the door was locked with no way to get in. The open sign was lit and I could see the automated pickup kiosk, but again, no guidance anywhere on how to get in. I checked the emails and texts they sent me - nothing. I looked on the their website - nothing. Download the app - nothing. Looked at my pickup ticket - NOTHING. I eventually got in because they happened to mention the access code to my husband when he dropped the shirts off. I’ve... read more
Business response:
Hello Hannah, I am sorry that you didn't get the code for the door. We try to communicate that in our emails but I see that your email didn't have that information. This is being looked at by our development team already Regarding the dress, I am sorry that there seems to be a communication problem with that conversation or perhaps something was lost in translation. Your dress was not charged as a designer brand- it was charged as a cocktail dress. When specifying the price, they should have only told you about the specific... read more
THANK YOU for the coupon for my next visit to your store. This is very nice
Quick, curtious, fair price, nice, friendly.
Business response:
A 4 star rating can only mean one thing, Sheila…you had a good experience at Kona Cleaners. Thanks for keeping us motivated to do our best every time!
Part of clothing not ready when it was promised.. Pants not pressed according to my instructions/specifications, had to return it. I'm livid that not all my clothes were ready at the specified time before a very important business trip. This is has happened before, but tried to give them a second chance. I wasn't even offered a discount for their mistakes.
Business response:
Hello, I am sorry that you had such a negative experience. We do promise next day but delays do happen and I’m sorry that this affected you. I have spoken to Maria and am happy to hear that we are going to redo the creased pants for you. We will not charge for the 3 garments that were processed incorrectly/ late. Again, I do apologize that we caused you stress before your trip and hope we can make it better in the future. Thank you for choosing Kona Cleaners!
Turned in Army ASU for dry cleaning and Rank removal + New rank sewn on Coat. Had to ask for previous rank back or else they automatically assumed I didn’t want it back. When I received ASU Coat back, missing a button and they asked if I could come back the next day because they didn’t know what happened to it. Took about 20 mins for them to recover my button but possibly could have never been recovered if I didn’t insist.
Business response:
We have no excuses, Kevin. We only want to make things right, as a one star review on is something we at Kona Cleaners - Orange #7 do not take lightly. Let's talk about it and see how we can be better for you in the future.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,133 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.