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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The back of the collars on my husbands white dress shirts have been messed up every time we get them back for a few months now. Not cool. He doesn’t always have extra time in the morning to iron them so he is frustrated with the issue enough so to tell u about it.
Business response:
Hello, We are sorry that this seems to be a repetitive issue. Please let the store staff know the shirts that are affected before they are worn so that they can send them in for a redo. We would love to make this right for you. Thank you!
Faster than scheduled, always friendly, many discounts
Business response:
Thanks Kendall! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Costa Mesa #1.
Love Love the great service. Quick Fast & always done RIGHT! The service at the Chino Hills location is definitely 💯!!! Thanks for a job well done.
Great service with great staff. Handles my needs effortlessly
Business response:
Thanks Solange! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Chino Hills #27.
When I received my suit pants they were double creased. I returned to have them fixed. I picked them up the second time and still double creased. I took them to another dry cleaner. I don’t have time to keep trying to rectify this.
Extremely expensive and rude employees
Ever increasing prices are causing me to re-think dry cleaning vs throwing away and buying new. Every time, I pay the equivalent of retail in dry cleaning expense. When it costs $20 to clean a $20 item, it's time to draw the line.
Kona Cleaners is always far too EXPENSIVE but this time they ruined a dress I brought in! There was a wire that ran thru the top of the dress for support but it was completely gone and no one said one thing to me and they charged me $15.30 for the “cleaning” of the dress…
I brought in a silk robe that my great grandmother bought from China in the 90’s. They ruined it “beyond repair” and I was notified on 8/1. Today, 8/5, I called again to see how they planned to handle this. I finally received a call back from the manager. She said their protocol in this situation is to google search the value of the robe and reimburse me that dollar amount.. If an article has any sentimental value and cannot be replaced it will be your mistake to take it to this establishment.
Business response:
Hello, We are sorry that you are upset about this situation. We have been as careful as possible with your garment but it was brought in with urine stains and smell. We cleaned it once and it was destroyed because the fabric did not hold up to regular cleaning. Normally when fabric has degraded to this point, we do not take on any financial responsibility because it is fully out of our hands how it will react however, we did not mention this to you because of its sentimental value and we decided to claim responsibility out o... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,131 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.