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Kona Cleaners
- Dry Cleaning
- Huntington Beach, CA
About this business
Location details
20982 Brookhurst St, Huntington Beach, CA, 92646, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I brought a men’s suit in for cleaning & marked the placed that had spots with the red tape they provide. There were some on the coat & the pants & when I picked them up the spots were still there. It didn’t even look like they did anything to the coat or pants. They are going to re-clean them. I was really disappointed cause you charge a lot more then other cleaners so I figured you would do a better job but I see your cleaners isn’t any better than the other ones. I won’t bring anything back to you unless you give me a di... read more
Business response:
Jeanene, we at Kona Cleaners - Huntington Beach #6 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
My Hugo Boss Shirt got ruined, waiting to hear what you are going to do ?
Business response:
Kona Cleaners - Huntington Beach #6 strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
I took a tie-in for small repair and got an $18 bill. I own the fact that I didn't say how much I would pay for the repair which was $10 however in my wildest imagination never anticipated an $8 cleaning bill. I think your charges for a sweater are closer to 7 or $8 so hard to imagine the skinny little Thai costing the same amount. Although I should have asked when I left it at your headquarter location on 17th Street in Newport Beach it's not unrealistic to expect that someone would say I minimum repair is $10 and the clea... read more
Business response:
We clearly dropped the ball, Bob And Alicia. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
I greatly appreciate the HB store directing me to the CM store to expedite my alteration. The CM store said my March 15% discount was included. But the HB store said no indication on the ticket. Neither store cared that I am on the email list - like that did not matter. It was the only reason I brought my alteration to you in the first place. You need to shore up your communication...
The sleeves of my jacket are dirtier than when I sent it in. I have weird white blotches
I left the store before looking to see the results of the decorative pillow I dropped off. I trusted that they would do their job well. When I looked at the pillow, there was dog hair, lint and what looked like part of a dry leaf all left on the pillow. I honestly don't think that it was cleaned.
Business response:
Hi Sapna, I am really sorry to hear this happened, we take pride in our work and it hurts when we let someone down. Can you please bring the pillows back to the store to get reprocessed. I am not sure what happened or why you got it the way you do, but I can assure you we want to make this right. Sincerely, Dave
Jacket pressing poorly done
I am really happy 😊 with the service and people at the one on Brookhurst & Atlantic. Emma has been great. After the first visit she knew my name. Very pleased with the quality and service.
Yes someone is obviously using my identity and I don't like! I called your store and left a message and my phone number to get back to me and I haven't heard from you yet.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 669 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 6:30 p.m.