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Kona Cleaners
- Dry Cleaning
- Huntington Beach, CA
About this business
Location details
20982 Brookhurst St, Huntington Beach, CA, 92646, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:30 p.m. | |
| Tue | 8:00 a.m. to 6:30 p.m. | |
| Wed | 8:00 a.m. to 6:30 p.m. | |
| Thu | 8:00 a.m. to 6:30 p.m. | |
| Fri | 8:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
On my last couple of visits the instructions for my clothes have not been followed very well. The Military Press I ask for is either not being followed or I am getting double creases on both shirts and pants/shorts. I also get my board shorts pressed and cleaned and the pocket flaps are not buttoned or pressed flat. It is a little disappointing.
My address is incorrect. Tye correct address is 20831 Aquatic Lane, HB, CA 92646
Business response:
Hello Ron, Thank you for letting us know we will correct it. Thank you for contacting us.
Too expensive! The cleaners I used before covid charged me $25 to clean the same comforter that you charged me almost $50 to clean. Unacceptable.
Attendant seemed in a bad mood. Also, one of my pants had double creases and what looked like ash sprinkled on them. For the price, care should be taken to properly press items.
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Mujib. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
I’ve been coming to your establishment for years. I have enjoyed the employees, cleanliness and efficient service. But these new white plastic bags have got to go!! I can not use your service any more until the clear bags come back.. I refuse to look through each white bag to find the items that I need.every time I have a catering job. Unfortunately I’m going to be looking for another cleaners. Thank you Sally Crispin
Business response:
We have a motto, Sally, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
I went to have a complete suit cleaned and pressed I went in to pick up the suit and should have checked the items before leaving the store as this was my first time using Kona cleaners. When I returned home to check the quality of the job it was TERRIBLE! ALL the items were wrinkled and look like the had not even been pressed.
Business response:
Oh no, Nathan! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
Over priced. Fast service but way over priced. I highly doubt I’ll be coming back.
Business response:
We have a motto, Robert, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Multiple pairs of expensive boxers were lost during my first fluff and fold experience. I ended up with items that were not mine as well. I will not be coming back.
Business response:
Thanks, Eddie! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
I gave the sales lady a 50% off card to punch. When I saw this email with an $85.38 invoice I know that she did not give me my discount. Please correct Kona's error and give me the corrected amount including the 50% discount when I pick up and pay tomorrow.
Business response:
We can’t stand the fact that we let you down, David. We’ll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.6 star rating with 669 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 6:30 p.m.