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Kona Cleaners
- Dry Cleaning
- Fontana, CA
About this business
Location details
14548 Baseline Ave, Ste 270, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
I had my 3pc suit altered when I went to pick my suit up the vest was not included. I was charged $110.80. I was told to come back tomorrow. Not good!! I chose Kona Cleaners because they had a 5 star rating. The customer service was excellent. My suit is not complete without my vest.
Business response:
Hello Reggie, Yes, Rosa reached to me yesterday to get help on getting your vest back. We are working with the staff at the cleaning and pressing facility trying to get this garment back to you. I apologize for the inconvenience you’re experiencing! We will give you a call or send you a text as soon as the garment is ready for pick up Thank you for choosing Kona Cleaners!
I gave Kona a five star review 2 years ago, based on their Eastvale then I moved to Rancho Cucamonga and I started using their Fontana location. I started noticing that the prices have gone up quite a bit which I didn’t mind due to the state of our economy. And their good service. But recently I brought in two pairs of Golf pants to get laundered, they damaged my blue pants causing the garter to expand and ripple, my tan pants turned out just fine. I made my complain to the Manager Rosa and she said that there is nothing... read more
Business response:
Hello Mr. Salas, I’m sorry that you feel that we didn’t come through for you. The elastic on pants sometimes wears out at a different rate than the same pants/ same brand as it may belong to a different batch. Our offer to replace the elastic still stands as we do understand that you weren’t expecting this to happen. However, there is no cleaning product or pressing process that could have caused this reaction in our facility. It is a natural progression of wear and tear. While we are not able to take financial responsibili... read more
I have been going to Kona cleaners for a very long time and I love the way my clothes come out and I love the staff, especially Rosa( Fontana location) she is courteous, polite, knowledgeable and has the best customer service I’ve ever encountered.
Expensive and I'm still not looking at my receipt.
Business response:
A one star review on sends us a message, Shaina. It tells us that we need to do better. We'll be reaching out to find out how we can serve you better in the future.
terrible. Ruined my new suit, and refused to reimburse me. When offered to repair, did something that I did not request.
Business response:
Hello Mr. Zhang, I have not refused anything as I have not responded to your email sent to me 9 minutes ago. I will speak with Rosa regarding this to see what your instructions were for this jacket after you dropped off as the invoice indicates that you wanted something done about a button. Thank you
I took 2 rugs to be cleaned about two and a half weeks before moving, after asking if it would be possible to get them cleaned by the moving date. When I brought them in, I reminded them again. 3 days before the move I called to hear why I hadn't heard from them. One had been cleaned. The other had been dated two days after the movers were to come. They would call to get it back from the factory. The next day I picked up one nicely cleaned one, and one just as dirty as the day I dropped it off. So now I will have to take a d... read more
Business response:
That just won’t do, Bonnie. We never let a bad review go without trying to turn a negative into a positive, so stand by and we’ll see what went wrong and how we can help!
My clothing was damaged during the couture cleaning process. The necessary steps were not taken to protect the hardware of my garment before putting into the dry cleaning machine. I only received $13 back for service on an item that cost around $1,350.
Business response:
Hello Andrew, I am so sorry the buttons on your shirt were damaged. We would genuinely like to make this right with you. Karla has offered to take all the necessary steps for you with the solutions that she has provided. She will take care of everything for you. Please let us know and we will take care of you right away. You may reach Karla at 951-509-6940
I don't like de cashier
Needed all shirts wrapped individually...some shirts cleaned are my brothers. Staff needs to communicate better. Did not get an apology.
Business response:
Hello Mr. Hernandez, Sorry that they weren't bagged. We usually split our orders into a maximum of three shirts but will gladly individually bag them when it's requested. If you would like, we can separate those for you. I've called the store lead and she is apologetic that the CSR didn't offer to do it on the spot for you yesterday. I will put a reminder on your account so that next time your shirts are bagged individually. Thank you and have a great weekend!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.7 star rating with 2,695 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.