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Kona Cleaners
- Dry Cleaning
- Fontana, CA
About this business
Location details
14548 Baseline Ave, Ste 270, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Good customer service is a itemized breakdown in pricing for service alteration for a pair of pants dry cleaning for a pair pants so the customer knows precisely what they’re paying for !!
Business response:
Greetings, G P. Thank you for leaving a review for Kona Cleaners. We appreciate your feedback on our pricing. Rosa quotes the alteration pricing verbally but if you prefer, you can ask for it to be written for you. We can also create your invoice while you wait if you like. Please let us know on your next visit. Thank you
Over charged, messed up my tie. And shirts came back wrinkled. Trash. Not going back.
Business response:
Hello, I'm sorry that you had a negative experience. Linda spoke with you earlier and asked you to bring it back so we are waiting for that. You can also bring back the shirts if you are not satisfied with the pressing and we will re- press them at no additional charge. We will wait for your return. Thank you!
stain was still on jacket even after paying for premium cleaning
Business response:
Hello Oscar, Thank you for reaching out. Couture cleaning is for garments that are of special quality that require special handling. We want to ensure that we treat the fabric and design that you paid a premium price for with additional care. That means that it is cleaned separately from everything else. There is no guarantee that a stain will come out during any type of cleaning, regular or couture, because the nature of the stain is unknown. If a stain has set, we cannot take it out. However, sometimes they are just a lit... read more
Used app”on my way” and “here”. Wasn’t on rack, wasn’t ready. Same with person in front of me. Same excuse….didn’t get it. Clerk was alone, unhappy customer on phone and I waited awhile.
Business response:
Hello Steve, I'm sorry that our "on my way" or "here" features didn't work. I have confirmed with the attendant that he didn't get those from your account or the other customer's attempted pick up. I have reported this possible bug so that it can be looked into. Thank you for bringing this to our attention!
Just picked up my work uniforms and the name tag stitching is pulling off. These arw brand new and only the second time I have dry cleaned them. Both times have been by Kona. I have photo's.
Very disappointed you guys misplaced the ribbon of my grand baby’s dress.
Always a happy place
Business response:
Thanks Frank! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Fontana #24.
Worst place I’ve ever delt with… took these lady’s all brand new black clothing and received nothing but ashy black clothing in return let alone I was charged $80 to receive them back the next day.. upon arrival I was told some of the items were not ready yet so I was forced to wait another day just to receive my close back completely faded..
Business response:
Hello David, Thank you for reaching out. Rosa did mention that you brought in your order back indicating that they had faded. She let you know that while she didn't see a problem with your shirts, she would be happy to send them in for a redo and for others to view if they had faded. You let her know that you needed them for work and she gave you the option of taking a couple and leaving the rest so that they could be looked at and redone and you refused. I am sorry that you are unhappy and feel that you were not treated co... read more
Your cleaners tore a hole in my sweater and lied about notifying me. When I arrived to pick up my sweater, they lied about how the hole was created but agreed to repair it. I left an returned the next day only to find the hole had not been repaired and the sweater was literally sitting in the same spot. Instead of apologizing, they kept insisting they didn’t create the hole. This is THE WORST CUSTOMER SERVICE and I WILL NEVER PATRONIZE THEIR BUSINESS!!!!
Business response:
Hello Jewel, I'm sorry you weren't happy with the service you received. The hole was a weak seam and was repaired when the alteration person was on the clock. Yesterday she was off when you came in and she worked on it this morning. It will not have been moved between yesterday and today because there was no seamstress working on it until today. I am happy that we were able to repair the seam but I'm sorry that you are displeased with the way it was handled and hope you change your mind in the future. Thank you for bringi... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.7 star rating with 2,695 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.