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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
12672 Limonite Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Quick, curtious, fair price, nice, friendly.
Business response:
A 4 star rating can only mean one thing, Sheila…you had a good experience at Kona Cleaners. Thanks for keeping us motivated to do our best every time!
You damaged a piece of my clothes and refused to do anything about it
Business response:
Hello Gregory, I'm sorry to hear you are displeased with our resolution. If you wish for us to look at your garment again, please feel free to drop it off. We can re- open our investigation. I see your items were picked up about two months ago- would you please let me know which item is in question? Thank you!
You keep sending me emails saying that you have my garment but when I called about it and when I went to your store you couldn’t find the garment. Stop sending the same email or call me when you have the garment in your hands.
Business response:
We won't lie, Belinda, we at Kona Cleaners are embarrassed to hear you had such a bad experience with our dry cleaning services. But rather than tuck our tail between our legs and hide, we want to fix it, if possible. We'll be reaching out to you!
I needed a zipper put in my jacket. Specifically requested a nylon one. Got a metal one instead. Will try this for now but if it isnt satisfactory you will need to put a nylon one in for me.
The prices here are ridiculous! I left my work black suit pants, and they shrunk them... did a poor job! Now I have no pants to wear today!
Business response:
Good morning, I'm sorry you had a negative experience. We can definitely stretch your pants to the correct length. Sometimes fibers shrink in the cleaning process but can be restored. If you would like to do that, please drop them off at your convenience and let the person at the counter know how much they need to stretch. Regarding the pricing, we would be happy to detail the order while you wait if you request it so that there isn't sticker shock upon pick up. We also offer coupons on our website and our app- we invite yo... read more
I specifically asked that all my items be dry cleaned. My sweater came back shrunken...I dropped it off as a size medium and it came back a size x-small. The neck on 2 of my shirts came back EXTREMELY stretched out that they look like off the shoulder tops.
Business response:
Good morning Monica, I'm very sorry to hear that we shrunk the sweaters- please know that we do block sweaters normally but must have missed yours. Blocking brings the sweaters back to their correct size and can certainly be done! Please bring those back at your convenience and we will get those back to the way they were. We never put hangers through the neck as that is known to cause stretched necklines however, if you like, you can also bring those back and we will reclean them in hopes that the fibers will bounce back. ... read more
Overpriced, the seamstress does not speak English the phone was used to try to communicate with her.. she had problems doing the simplest job
Business response:
Hello Ms. Varner, We would like to apologize for the inconvenience you experienced. We strive to provide the best customer service and have our customers leave happy. Our seamstress doesn't speak English but we are an equal opportunity employer and she knows how to do the job well. Thank you for bringing this to our attention; I hope that you'll give us another chance in the future. Thank you for having chosen Kona Cleaners!
Well, I brought my trench coat in to be cleaned and it came back with the belt on a separate hanger, but the liner was missing. I went back and showed one of the girls, and she took a picture of the coat and issues a search. I haven't heard from you since then. It's been a couple of weeks now. Robert Schuenemann
Business response:
Robert, thank you for reaching out to us. I will look further into finding your missing coat liner and call you for an update. Should you have any questions please feel free to reach out to me directly at (714) 685-1900 ext. 88 Diana
Worst experience and customer service. This happened previously but I have them another chance considering it could be just a one time thing. But I went back again against my better judgment and they failed again. Took 13 days to get an alteration done and they couldn’t explain why after the deadline loved back three times. Each time I was told a manager wasn’t available to talk or one would call me. Worst company and will never go back.
Business response:
Hello Mr. Pickering, I'm so sorry to hear you were unable to get an answer on why the alterations were taking long. Our tailor retired and the new tailor is still getting the hang of things. We have been sending out the alterations from the store to another one of our tailors. Our alteration work load has been heavy and I apologize that you were caught in the middle of that!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,398 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.