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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
12672 Limonite Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
The worst, they charge you for things that don't belong to you and won't credit you back. They lose your shirts and won't do a thing about it. They charged me for over 700 dollars for table clothes that aren't mine and will not refund.me back
Business response:
Hello Sam, This is Karla from Kona Cleaners. We apologize regarding your lost polo but we have been in contact with you regarding a resolution for this issue and just last Tuesday, you and the store Team Lead finalized the cost of that garment. Your check was made on Friday and it is going to be delivered today. Please check your CC statement as that refund was transacted on 10/11 as promised. Thank you Hi Sam. I am very sorry that you had this experience. This definitely is not our policy. We would not charge you for s... read more
My jacket was supposed to be ready on Monday the 4th at 5pm. I went to pick it up that day and they told me they needed two more days. I'm totally upset and I won't be using the service again
Business response:
Hello Dennis, I am sorry that you were negatively affected by the delay. I do see that it was promised for that Monday and we didn't come through for you. There is no excuse there. We apologize and hope you change your mind in the future and decide to give us another chance. Thank you for letting us know about this issue.
Called about a first time pick up and the gentleman was very short, tried to rush me off the phone by telling me he would call me back after he asked his supervisor if I’m in their route. I insisted that he place me on hold to ask as I’m in need for a pick up. He agreed rudely to place me on hold only to return to say his supervisor will call me back. I thanked him and he replied rudely with yea. Is this hue you treat your paying customers? Customer service needs to be enforced to the highest quality as there are many option... read more
Business response:
Hello, Jordan is unable to look at our service maps to determine if you're within our service area. He mentioned that you said that you were getting the runaround but that was the first time he had spoken to you. I apologize if you have tried to get this information prior to your conversation with him and I can assure you that Jordan is a nice young man that helps where he can but he simply did not have the information necessary to help you. He did let you know that he would reach out to me though and I have looked and you ... read more
I dropped off 14 shirts for ironing only, they used to charge me 2.80 ea, so I asked the lady 3 times(her name is Ana) if they were going to charge me the same and she said yes the 3 times after checking the barcodes on 4 different shirts, 15 minutes later she calls saying that they cannot charge that price and the new price would be 5.20, I got really upset because I asked her THREE times, the least she could have done was honored the price for this time but she and the other lady with blue hair were super rude and couldn’t... read more
Business response:
Hello, I am sorry you didn't have a great experience. Ana was wrong in saying yes to the original cost. A laundered shirt is pressed wet and must have been washed prior to pressing so that it does not end up wrinkled. We are unable to process these in the way you requested and our staff has been alerted about that but Ana didn't receive the memo. Michelle was apologetic to you and tried to explain that in- store but I understand if you were too upset to receive that from her. Once we realize a mistake was made and are able t... read more
Thanks for reminder me .. actually I am out of town. I will come back on Monday.. then next day I will pickup.. thank you
Business response:
Hello Shaily, a 1 star review is cause for concern. If everything is ok and you are just reaching out because of the pick up reminder, please consider changing your rating of us Thank you!
Clearly disappointed when I spent the money to get my Cal King comforter cleaned and Kona's policy is not to steam press it......I should have been told that from the beginning......If I had known I could have laundered it myself and gotten the same result......wrinkled!
I had my king comforter cleaned for $59.00......and I'm very disappointed in the outcome. It looks as though it was cleaned, dryed and bagged up.....not pressed...I put it on my bed and it is so wrinkled, I really don't know what to do about it....it looks terrible my ticket number was 08-230253
Business response:
Hello Audrey, Comforters are not pressed; I am sorry that it looks wrinkled on your bed. We clean and dry the comforters and then we fluff them up. Afterward, we put them into comforter bags which can cause wrinkling. If you like, we can do it again and perhaps package it differently but with folding, it will have wrinkling happen. Please let us know if you do want to bring it back so I can reach out to the person at our cleaning facility in charge of this and we can talk about a different way of getting it back to you Than... read more
Earned a reward and attempted to use it on my 5/26/22 order. Since there was another coupon in the system, the reward wasn’t used and I paid a lot more than I anticipated. Called and spoke with manager at the Archibald location in Eastvale. Was told that she would talk with her District Manager and get back to me. She didn’t call me back and that was the second consecutive time I was told she’d call her manager and get back to me and she didn’t. I realized that it’s a ploy to avoid providing a response. The coupon program... read more
Business response:
Hello, I'm sorry that you weren't able to use the desired coupon on your order. Maria indicates that this is an ongoing issue and I realize how frustrating that must be. The system does take the first coupon applied, unfortunately; we are working on a way to allow our customers the ability to choose the coupon the wish to use but that software update is not ready. If you wish to use a coupon that is not applying, please give us a ring before your order is charged so we can make the change manually. I realize this is not the ... read more
THANK YOU for the coupon for my next visit to your store. This is very nice
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,398 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.