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Kona Cleaners
- Dry Cleaning
- Eastvale, CA
About this business
Location details
7084 Archibald Ave, Eastvale, CA, 92880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My order was not ready when they said it would be, so I had to make another trip to pick the remainder of my order. I noticed I was overcharged on first pickup and when I went to pick the remaining order I told them about the overcharge. They could not refund me because a manger was not available, They told me a manager would call me which never happened! Disappointing!
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Angela. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
1) my down comforter smells like an industrial warehouse and was severely damaged. I’ve had this down dry cleaned A few times at different locations and never has it been damaged or smelled so bad. 2) the dress shirts were incredibly wrinkled and smell bad as well. 3) the suit was also wrinkled and doesn’t even look like it was cleaned Yet, I was charged $106 for this. I am incredibly disappointed and frustrated that my down was damaged. I’d rather drive back to Upland where we use to live, to use the cleaners there. I tri... read more
Business response:
Good morning Erika, Thank you for bringing this to our attention and thank you for speaking directly with Maria about your concerns. I will be working closely with her to make sure that we do everything we can to make this right. Have a great rest of your week! -Karla S. 951-509-6940
Put it this way, I've been in this neighborhood for over a year" and I hate I never gave you a try until now!
Last time they charged $8 per patch to sew on now they charged $10. I ask why so much she said patch was bigger. They were the same size. $10 is a little much to sew on a patch. When I lived in Chino Hills they changed me $5. That’s the last time I bring my jacket to get a patch put on.
Great !!!!!!!!!!
I took 9 slacks for press only. The total charge was 35$ and that was with a 25% off. Prices are outrageous. I have tried you twice I will not be coming back. I’ll make the extra 5 mile drive and pay 2$ for press slacks.
Business response:
Thanks, Cindy! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
First time at this business. Asked about the pricing and ok Adt said she would give me a 10% discount for my first time. Never received it.
Thanks for acknowledging us vets. It seems that these days the Liberals are trying to tear down our country. No respect for Police, etc.
Good service.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Sakarin. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 1,129 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 7:00 p.m.