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Brothers Cleaners
- Dry Cleaning
- Raleigh, NC
About this business
Location details
5020 Atlantic Ave, Raleigh, NC, 27616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have sent your driver an email requesting that he replace the recycle hanger box that he failed to replace on his previous visit but to no avail. This am I left hangers for recycling and he didn't provide a hanger container. Small issue, maybe to him, not me.
Asked for delivery...fail, fail, fail
I've been pleased with the quality of the dry cleaning, and convenience of pick-up and delivery. However, I'm extremely disappointed with the lack of follow-up after Brothers lost my almost-new $258 Eileen Fisher jacket. I contacted customer service last Fall, and was referred to our driver. He said he'd check and get back to me but never did. I can only assume that the jacket is truly lost, but in that case I expected a response and compensation. I was about to call customer service again when I received this email, and ... read more
My mom was not very happy with the service. Items that were for dry cleaning appeared to be washed. Black colored items were returned brown. The pick up and delivery was always timely.
I have been using brother's for while and it seems the quality of work keeps going down. Although the driver Larry gets five star . Unfortunately your work isn't the same as it used to be.
No communication. As a new customer, my items just disappeared one day, and then reappeared another day. I had no idea of the cost, or the duration to clean them. Prices were substantially higher than my expectations. Duration was substantially higher than my expectation.
We have been customers for over 10 years and the quality has gradually decreased over time. There needs to be more quality control before clothes are delivered. Our shirts are often delivered creased and have to be redone. What's worse is When I bring in to have redone the attitude is very lax. I was even told once basically to expect this to occur. It appears the expectations for service are low. I would switch if I new of a better provider.
after 8-10 years of service we have moved. i have spoken with associates in the NH stores and called Jacob on site. NO ONE has contacted me regarding a pickup/delivery.
Was way more expensive than I was expecting.
Frequently asked questions about Brothers Cleaners
How is Brothers Cleaners rated?
Brothers Cleaners has a 4.7 star rating with 3,105 reviews.
When is Brothers Cleaners open?
Brothers Cleaners is closed now. It will open at 8:00 a.m.