This profile has been claimed by the business owner or representative.
Best Cleaners
- Dry Cleaning
- Schenectady, NY
About this business
Location details
26 Saratoga Rd, Schenectady, NY, 12302, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The girl who was working didn’t greet me - didn’t say hello & was acting as if I was putting her out ... to do her job. She was huffy while gathering my 13, items. That were a total of $200! I spend a lot of money at your establishment & each time th re is a different person working ... none of which is pleasant, helpful or happy.
Business response:
Michelle, I am truly sorry for the experience you had, I reached out and left a voicemail with my number on it got you to reach out to me at your convenience. I would love to try and turn this experience around for you. Thank you, Desmond
Too expensive $11 to clean a sweat pants!!
Business response:
Try as we might, sometimes we just don’t meet your expectations, Jerry. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Didn't take long to put zipper in winter coat
Business response:
We strive to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Joanne!
i really need to find a another cleaners.
Business response:
Ron, i am sorry about your experience, however I am happy we were able to speak and turn this around. I look forward to many more years of taking care of your Dry cleaning needs. Desmond
I had a 35% off coupon for dropping on Black Friday which I did, however I did not have access to the actual coupon until I picked up because I was not at work, however presented coupon when picked up my order and they would not honor.
Business response:
Ann, I am truly sorry about this experience. I have added a credit on your account for the difference of the coupon. I have also coached the staff to make sure something of this nature does not happen again. Thank you Desmond
Hello, my garments were properly clean and ready when promised, but when. I went pay, I was informed that I need to have the exact change or I had to pay with a credit card. I found this very disappointing. How that your store no longer believes in consumer service. Regards, Jim Potter
Business response:
Jim, I am truly sorry for the inconvenience that this might have caused. We have switched to being cashless since roughly may. However, I did leave a message for you and we can make this work for your moving forward. Thank you, Desmond
I brought in a leather shoe to be repaired. The seam in the heel had separated. It is sewn up but I had expected a more professional repair for $18. It was sloppy & uneven. It was not professional.
Business response:
Sheila, I truly apologize about the quality of the repair that was done. I am happy we were able to speak and take care of things for you. I look forward to getting the repairs done, correctly, for you. Thank you again for being part of the Best Cleaners family, Desmond
Dropped off 7 shirts recidt says 14. Not to mention I got there at 9:15 and store wad closed. Had to call them.
Not the best anymore. Something happened at this place fairly recently and it’s not what it used to be. Confused staff, poor results, and just an unsatisfactory overall customer experience. I’ll likely take my business elsewhere.
Business response:
Thank you for providing your feedback and letting us know about this issue, Andrew. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I was very pleased to speak with you and get more feedback on this issue and look forward to keeping you in the Best Cleaner family.. Cheers, Best Cleaners
Frequently asked questions about Best Cleaners
How is Best Cleaners rated?
Best Cleaners has a 4.7 star rating with 1,202 reviews.
When is Best Cleaners open?
Best Cleaners is open now. It will close at 7:00 p.m.