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Baryames Cleaners
- Dry Cleaning
- East Lansing, MI
About this business
Location details
1518 W Grand River Ave., East Lansing, MI, 48823, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Took a brand new UGG comforter in to be washed for the first time. Lady working told us if it fits in a green bag it would cost us xyz. We signed the waiver not knowing anything about the green bag and that they don’t follow care instructions. We have never been to Baryames before this. We assumed they were going to follow care instructions like stated on the website for linens and comforters. They ruined my comforter and bc we signed the waiver they won’t do anything for us. They need to clarify to new customers the g... read more
Business response:
Chelsea, The Baryames Team has repeatedly responded to you and your husband's phone calls, store visits and social media posts. We have been upfront with your husband from the get go. We are a reputable Company that takes all customer complaints seriously. We have repeatedly explained to you and your husband our position regarding your comforter. Obviously you disagree with our determination and for that we are sorry. We are requesting you stop with the phone calls, store visits, emails and social media posts immediate... read more
The young woman who took my order in the drive-through by Frandor could not have been more pleasant. We moved to East Lansing recently and was glad to find a dry cleaner near by. I brought my husbands favorite Wool Pendleton shirt to be dry cleaned. When I picked it up, I put it into his closet without checking it. When he tried to wear it, he saw that it had been washed, not dry cleaned. My husband is a large man, 6’2”. I am 5’1”. I now have a beautiful wool shirt, and a very disappointed husband. Please caution your staff... read more
Business response:
Brenda, I'm very disappointed we didn't meet your expectations and thank you for taking the time to let us know. We take great pride in our quality and service and our Concierge will be reaching out to you. Art Baryames
It was an absolute nightmare experience dealing with your people! Several were rude, and smart mouthed employees, Seamstress would not do the alterations we asked for, refused. Thought at first to put in zipper, no one sent right info from Dewitt to East Lansing. Then after I talked to East Lansing they said the Seamstress refused to do part of our order due to not measuring my son herself. When we measured him with girl at Dewitt store. Then said she would do it but did not do it. Wrote a note saying she wasn't sure what I ... read more
Business response:
D: I'm sorry to hear about this and thank you for taking the time to let us know. My concierge will reach out to you today. Art Baryames
Not starched enough shirts are wrinkled
Business response:
Brad: I'm sorry to hear about this and thank you taking the time to let us know. I'm going to have someone from the Company reach out to you. Thank you for your business. Art Baryames
From the drop off at the drive thru with my dry cleaning (and your girls bubbly smiles) to the picking it up it is one of the least stressful chores I have to do. With a husband who is terminally ill I can sure use those smiles and easy going employees who help me by just being so darn nice and helpful, Thank You! Deb Benoit
Business response:
Deb: Thank you for your 5 star review as well as your business. Art Baryames
When I compared your lake lansing store to the frandor location, YOURS WAS SUPERIOR in not only prices but friendliness as well.The frandor location wanted to add $1.50 more because my pants HAD POCKETS!!!That facility has RUDE,MORONIC employees.The Lake Lansing facility is so much better in every way...very pleased.
Business response:
Ej: Thank you for your 5 star review as well as your business. Art Baryames
Extremely overpriced as they own the entire Lansing market. Even “specials” are twice the cost of other dry cleaners not located in Lansing.
Business response:
Karl: Thanks for the feedback and sorry to hear you feel we are overpriced. We try our best to keep our prices competitive while still providing the highest level of quality and service. Thank you for your business. Art Baryames
I want to give you 0 start but it wouldn't let me. I brought in 2 perfectly good dress coats to be cleaned and now I have none. You completely ruined one coat and lost the belt on the 2nd coat. You offered me a replacement belt which does not match. Basically I was very nicely told "Too bad, so sad. You're out of luck". What really infuriates me is that they bagged up my coats and never called me to tell me what happened. Like I would never notice!! Very dishonest business practice. I am making a point of telling ever... read more
Well, I brought my coat in to be dry cleaned. I was charged 17.00 dollars all together when I thought I should have been charged 7.19 for my coat to begin with. But., because I had a detachable hood, hey charged me extract for that. I felt I was charged too much even though there was a sale on on the dry cleaning.
Business response:
Sheila, Thank you for your feedback. We are very sorry that you were not happy with the pricing. A manager will be contacting you shortly to resolve your issue. Thank you, Heather H Customer Service Supervisor
Frequently asked questions about Baryames Cleaners
How is Baryames Cleaners rated?
Baryames Cleaners has a 4.6 star rating with 687 reviews.
When is Baryames Cleaners open?
Baryames Cleaners is closed now. It will open at 7:00 a.m.